Returns and Exchanges Policy

We hope you love your purchase! However, if you're not completely satisfied, returning an item is simple and straightforward.

Eligible Reasons for Return:

The product has quality issues.
The product was damaged during shipping.
You received the wrong item or it doesn't match what you ordered, and it can be returned or exchanged without affecting resale.

Conditions Not Eligible for a 14-Day Return Without Reason:

Personalized or custom-made items.
Products that have been used (electronic items are considered used once powered on).
Items with wear on the product itself, functional parts, or accessories.
If the outer packaging is missing or severely damaged (beyond normal unpacking) and it affects resale, this does not qualify for a 14-day return without reason.
Other items not suitable for return based on their nature, confirmed as non-returnable at the time of purchase.
Any other condition where the item is not in good shape and affects resale.

How to Apply for a Return:

For returns and exchanges due to personal reasons: Contact our after-sales service center via email within 14 days of receiving your order, provided the item’s resale value remains unaffected. Our customer service team will review your request within 1-3 business days. Please note that you will be responsible for covering the return shipping costs.
For returns and exchanges due to quality issues: Within 14 days from receiving your order, email service@mail.vivid-mall.com. Our customer service team will address your request within 1-3 business days, and we will cover the return shipping costs.
To return an item: Get in touch with the courier company directly within 14 days of receiving your order. Once they collect the item, they will notify us about the refund details. We aim to process your refund within 15 business days. Ensure you provide your order number, name, phone number, and contact our 24-hour online customer service for assistance.